Privacy Policy

 

Close-up of a computer keyboard behind a padlock and chain.

RJM Web Design takes your privacy and identity protection seriously.

You may browse any area of this site without providing any personal information whatsoever.

The only time when you will be asked to provide any personal information is when you submit a contact request, or when you choose to pay your bill online.

If you do submit a contact request using this site's contact form, or if you choose to pay your bill online using our payment gateway, any information that you provide will be encrypted in transit using industry-standard encryption techniques to protect your identity and privacy.

Client Confidentiality

RJM Web design will not release any information about our clients without the client's express consent, except as follows:

Web Server Behavior and Data Collection

Like Web servers in general, our servers collect certain non-personal information about our visitors. Some of this information (such as a visitor's IP address) is necessary because that's how computers communicate with each other. Without the IP address, our server wouldn't know where to send the pages. Other information is used for statistical purposes or to resolve technical problems.

The information our servers collect may include:

None of the information collected is used to identify any real person, and our servers do not collect information such as a visitor's name, address, e-mail address, phone number, or other personal information unless that visitor voluntarily provides that information by filling in and submitting a contact form.

All information submitted through this site's contact form is secured for your protection using industry-standard encryption.

Cookies

This server may place a cookie on a visitor's browser for the purpose of determining whether or not it is their first visit to this site. This is used only to give us an idea how many unique, versus repeat visitors the site had in a given time period. The cookie does not attempt to "track" the visitor's viewing of other sites.

This server also uses cookies for security and/or spam-filtering purposes on some pages, for example, when you submit a contact form, or when you use our online payment gateway.

Payment Policies

For your convenience, I provide a variety of ways for clients to pay their bills including checks or money orders, PayPal, Visa, MasterCard, Discover, and American Express. It is expected that payments be made on-time. There are no "grace periods" or "extensions". If your payment does not arrive on time, your site will be suspended. "On-time" means no later than 5:00 p.m. Eastern time on the due date. If you make your payment at 5:01 p.m., it will be considered late.

You see, here's the deal: My upstream providers don't give me extra time to pay, so I can't give it to you. If I'm so much as a day late paying my upstream providers, then everyone's sites go down. Your prompt payment is therefore appreciated.

Payments made by check or money order should be sent to:

RJM Web Design
PO Box 274
Margaretville NY 12455-0274

Payment Plans

In general, payment for new work must be made before the site goes "live." Monthly, quarterly, and semi-annual payment plans may also be approved in some cases, but each payment will include an additional payment fee of $15.00 or 1.5 percent of the annual billed amount for the site or service, whichever is less.

Renewals are generally billed annually in advance. Monthly, quarterly, and semi-annual payment plans may also be approved in some cases, but each payment will include an additional payment fee of $25.00 or 2.5 percent of the annual billed amount for the site or service, whichever is less.

Consequences of late payment

I pride myself on providing quality services, and I expect to be promptly paid for doing so. This is a business, not a charity; and I am a Web professional, not a bank.

If your payment is not received by 5:00 p.m. Eastern time on the due date on the invoice, your site and all associated services will be suspended. Payment of the full amount of the invoice plus a $35.00 late fee will be required to restore your site and services. While your site is suspended, your visitors will be greeted by a "Suspended Account" page, your e-mail will not work, and you will not have access to your files or databases.

If your payment still hasn't been received 30 days following the due date on the invoice, your site will be terminated, your files will be deleted, and your account may be turned over to a collection agency.

In some cases, I may provide an extension to give clients more time to pay. This is at my discretion and may or may not be offered in any particular case. No client is "entitled" to an extension. In addition, the fact that I provided an extension in the past does not mean I will do so again in the future, and does not excuse the client from any late fees.

 

For further information, please contact me.